Fix “Inventory count doesn't match” on Amazon
Amazon's inventory count differs from your seller-reported quantity. For FBA, this means physical count differs from system count (lost/damaged units). For FBM, your system reports more units than Amazon shows available.
What you see in Amazon:
Inventory count doesn't match Amazon's inventory count differs from your reported quantity. FBA: physical count below system count (lost/damaged at intake). FBM: system shows more than Amazon shows available.
File investigation case for FBA discrepancies — reimbursement happens for lost units. Audit FBM inventory sync if your system shows more than Amazon.
Top causes
- 1
FBA: shipment received with fewer units than expected (lost in transit, damaged on intake)
- 2
FBM: sold units not deducted from inventory system
- 3
Returned units not added back into inventory correctly
- 4
Reserved inventory (allocated to in-flight orders) miscounted
How to fix it
- 1
Check Reconcile Inventory report
Seller Central → Inventory → Inventory Adjustments. Shows discrepancies.
- 2
File a case for FBA discrepancies
If Amazon's count is lower than expected, file an investigation case. Reimbursements happen for lost/damaged FBA units.
- 3
Audit FBM inventory sync
If your system shows more than Amazon, the sync is the problem. Investigate the integration.
Related fields
FAQ
Does Amazon reimburse for lost FBA inventory?
Yes, but you have to file a case. Don't expect automatic reimbursement — Amazon's discrepancy investigations are seller-initiated.
Last reviewed: 26 May 2026
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