condition policy Fix “Suppressed for offer condition” on Amazon
Listing condition (used, refurbished) is restricted in this category or for this brand. Listing exists but doesn't appear in search results.
What you see in Amazon:
Suppressed for offer condition Listing condition restricted in category or for brand. Hidden from search even though listing exists.
Some brands prohibit non-new condition entirely. Switch to 'new' if you have new inventory, or list elsewhere where condition allowed.
Top causes
- 1
Brand-registered ASIN where the brand prohibits non-new condition
- 2
Category restrictions on used/refurbished
- 3
Recent policy update that newly restricts the condition
How to fix it
- 1
Verify the category and brand allow the condition
Some brands explicitly opt out of allowing non-new condition listings.
- 2
Switch to 'new' if you have new inventory
Often simpler than trying to list used/refurbished in restricted categories.
- 3
Appeal with documentation if you're the brand owner
Brand owners can sometimes enable condition options that restricted accounts can't.
Related issues
Suppressed listing
Listing exists and is technically active, but Amazon has hidden it from search results due to data quality issues. Items don't appear in user searches even though the listing technically works.
Read moreRestricted brand
Amazon gates many brands behind explicit authorisation. Without approval from the brand owner (or proof of authentic sourcing), you can't list products under that brand.
Read moreFAQ
Is it worth listing used in restricted categories?
Usually not. The suppression hurts more than the broader inventory helps. Focus used/refurbished on categories that welcome the condition.
Last reviewed: 26 May 2026
Why wait? Start free.
See your products rewritten in 60 seconds. Add a card only when you go live.
- Start free, no card: import your catalogue and run the feed audit
- 10 free AI credits to see your product titles rewritten
- Go live with a 7-day free trial of Growth ($29/mo) or Pro ($49/mo)
- Pay-as-you-go AI credits after the free 10, from $5