condition policy Fix “Unsupported condition for product category” on Google Merchant Center
The condition value isn't permitted for the product's category. Used/refurbished food products, used cosmetics, used babies' items — Google bans these on policy grounds and rejects the listing.
What you see in Google Merchant Center:
Unsupported condition for product category Some categories ban non-new conditions outright — food, supplements, cosmetics, babies' items. Items in those categories with refurbished/used condition get rejected on policy grounds.
If category is correct, condition must be 'new'. If category is wrong, fix the mapping. For mixed-condition catalogs, segregate by condition to avoid category violations.
Top causes
- 1
Listing used food, supplements, cosmetics, or babies' products
- 2
Mis-categorised item where condition would be fine in a different category
- 3
Inherited condition from a parent SKU that doesn't match the current item's category
How to fix it
- 1
Verify the category and condition combination
Some categories ban non-new conditions outright. Check Google's policy doc for the specific category.
- 2
If the category is correct, condition must be 'new'
For category-restricted items, used/refurbished isn't permitted. Either set condition: new or remove the item.
- 3
If the category is wrong, fix the mapping
Mis-categorisation may make an unsupported condition appear in a category where it's not banned.
Related fields
FAQ
Which categories ban non-new conditions?
Food, supplements, cosmetics, babies' items, healthcare. Anything where used or refurbished would create health or safety concerns.
Last reviewed: 26 May 2026
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