Blocking Affects: image_link image

Fix “Image cannot be retrieved” on Pinterest Catalog

Pinterest can't fetch the image at image_link. Common cause for Pinterest specifically: tall-format requirements (Pinterest prefers 600×900+) combined with thumbnails being served.

What you see in Pinterest Catalog:

Image cannot be retrieved

Pinterest's image policies require HTTPS, valid SSL, robots.txt access, and Pinterest-specific resolution preferences (600x900+ tall format favoured). Failures on any dimension flag the image as broken.

The tall-format preference matters: Pinterest is aspirational and visual. Tall images (2:3 ratio) get prioritised in Pinterest-native placements. Square works but doesn't perform as well.

Top causes

1
Image URLs returning 404 or 403
2
robots.txt blocking Pinterest's crawler
3
HTTPS certificate issues
4
Images below Pinterest's 600×900 preferred resolution being served as thumbnails

How to fix it

1

Test each affected image URL

Open in incognito. Check for working HTTPS, valid response, sufficient resolution.
2

Allow Pinterest's crawler

robots.txt → ensure Pinterest's user agent has access to /images/ paths.
3

Update URLs to serve full-resolution

Pinterest favours tall imagery (600×900+). If your platform has tall variants, point at them.
4

Re-submit

Force a feed refresh in Pinterest Business.